Terms of Service

Last updated: 22 May 2026

Welcome to FERNSTZHOME, operated by Ferns TechZone Private Limited (“FERNSTZHOME”, “we”, “us”, or “our”). By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. WEBSITE USE

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You will not use our products or services for unlawful purposes.
  • You will not violate any applicable laws or regulations.
  • You will not transmit viruses, malware, or harmful code.

We reserve the right to suspend or terminate access for violations of these Terms.

2. PRODUCTS & SERVICES

FERNSTZHOME provides smart home automation products, smart devices, IoT solutions, installation services, and related technologies.

Products may include:

  • Smart switches
  • Smart lighting
  • CCTV & security systems
  • Smart locks
  • Sensors & automation devices
  • Energy monitoring systems
  • Mobile app-controlled devices

Certain products may require:

  • Internet connectivity
  • Mobile applications
  • Compatible routers/networks
  • Third-party ecosystems such as Tuya, Alexa, Google Assistant, or Apple HomeKit.

We are not responsible for limitations caused by third-party platforms, cloud outages, internet interruptions, or software compatibility changes.

3. INSTALLATION SERVICES

Installation services may require compatible electrical infrastructure.

Customers are advised to:

  • Use qualified electricians where necessary
  • Ensure safe electrical conditions
  • Follow installation guidelines

FERNSTZHOME shall not be liable for damages caused by:

  • Improper installation
  • Unauthorized modifications
  • Electrical faults
  • Power surges
  • Third-party installer negligence

4. PRODUCT AVAILABILITY & PRICING

Prices and availability are subject to change without notice.

We reserve the right to:

  • Modify product pricing
  • Discontinue products
  • Refuse or cancel orders
  • Limit quantities per customer or region

Product images are for illustrative purposes only. Actual product appearance may vary slightly.

5. PAYMENTS

Payments are processed through secure third-party payment gateways.

FERNSTZHOME does not store complete payment card information.

Orders may be cancelled if:

  • Payment authorization fails
  • Fraudulent activity is suspected
  • Incorrect pricing or inventory errors occur

6. SHIPPING & DELIVERY

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delays may occur due to:

  • Courier disruptions
  • Weather conditions
  • Remote location delivery
  • Supplier or logistics delays

Installation and onsite support availability may vary by location.

7. RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.

Certain items including:

  • Customized products
  • Installed products
  • Opened electrical devices
  • Used smart devices

may not be eligible for return unless defective.

8. WARRANTIES

Products may include manufacturer warranties where applicable.

Warranty does not cover:

  • Physical damage
  • Water damage
  • Fire or electrical damage
  • Unauthorized repairs
  • Misuse or negligence
  • Damage caused by improper voltage or installation

9. THIRD-PARTY SERVICES

Our website or products may integrate with third-party platforms and services.

We are not responsible for:

  • Third-party app functionality
  • Platform outages
  • External service interruptions
  • Policy changes by third-party providers

10. USER CONTENT & FEEDBACK

By submitting reviews, suggestions, or feedback, you grant FERNSTZHOME the right to use, reproduce, and publish such content for business purposes.

Users must not submit:

  • Illegal content
  • Offensive material
  • False information
  • Malware or malicious code

11. INTELLECTUAL PROPERTY

All website content including:

  • Logos
  • Branding
  • Graphics
  • Product descriptions
  • Website design
  • Text and media

belongs to FERNSTZHOME or its licensors and may not be copied or reused without permission.

12. LIMITATION OF LIABILITY

FERNSTZHOME shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Smart device interruptions
  • Third-party platform failures
  • Connectivity issues
  • Product misuse

All services and products are provided “as is” and “as available”.

13. PRIVACY

Your use of this website is also governed by our Privacy Policy.

14. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Goa, India.

15. CHANGES TO TERMS

FERNSTZHOME reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the website constitutes acceptance of revised Terms.

16. CONTACT INFORMATION

FERNSTZHOME

Operated by: Ferns TechZone Private Limited

📍 384/5A, Sodiem, Siolim, Mapusa, Goa 403517, India
📧 info@ftzhome.in
📞 +91 9075559018
💬 WhatsApp: +91 9067897084
🌐 www.ftzhome.in

GST No: 30AAECF3753G1Z