Shipping & Returns

Last Updated: 31 May 2026

Thank you for shopping with FERNSTZHOME, a brand of Ferns TechZone Private Limited. Please review our Shipping, Returns & Exchange Policy before placing an order.

🚚 Quick Summary

Shipping & Delivery

  • Free Shipping across India
  • In-stock products dispatched within 24–48 business hours
  • Delivery typically within 3–7 business days

Payment Options

  • UPI, Debit/Credit Cards, Net Banking & Wallets via PayU
  • Cash on Delivery (COD) available on eligible products and serviceable PIN codes
  • Secure and encrypted checkout

Returns & Exchanges

  • 5-Day Return & Exchange Policy on eligible products
  • Easy return requests through your account dashboard

📦 Shipping Policy

Service Area

We currently deliver across India.

Processing & Dispatch

In-Stock Products

Orders are generally processed and dispatched within 24–48 business hours (Monday to Saturday).

Made-to-Order Products

Custom or made-to-order products may require:

  • 2–4 business days for production
  • Dispatch after manufacturing completion

Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

Region Delivery Timeline
Metro Cities 2–4 Business Days
Non-Metro & Remote Areas 3–7 Business Days

Delivery timelines may vary due to:

  • Courier operations
  • Weather conditions
  • Local restrictions
  • PIN code serviceability

Shipping Charges

We provide FREE shipping across India.

Order Tracking

Tracking updates are shared via:

  • SMS
  • Email
  • WhatsApp

Customers may also track orders through:

My Account → Order Status

Please allow up to 24 hours for tracking information to become active after dispatch.

Missed Deliveries & RTO (Return to Origin)

Courier partners generally attempt delivery twice.

If delivery is unsuccessful:

  • The parcel may be returned to us (RTO)
  • Re-shipping may be offered (usually prepaid only)
  • Cancellation or refund may be processed where applicable

Re-shipping may require reconfirmation of:

  • Delivery Address
  • Mobile Number
  • Availability

💳 Payment Methods

We accept:

  • UPI Payments
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (COD)

COD Terms

  • Available only on eligible products and serviceable PIN codes
  • Additional verification may be required
  • FERNSTZHOME reserves the right to disable COD for high-risk or repeated RTO orders

All online payments are securely processed through PayU Payment Gateway.

🔄 Returns & Exchanges Policy

5-Day Return Window

Customers may request a return or exchange within 5 calendar days from the date of delivery.

How to Start a Return

Self-Service Portal

Visit:

My Account → Orders → Request Return

Once submitted:

  • A Return Request ID will be generated
  • Pickup or self-shipping instructions will be shared

If pickup service is unavailable for your PIN code, a return address will be provided.

Alternative Support

If you cannot access the portal, contact us with:

  • Order Number
  • Product Photos/Videos (if damaged or incorrect)

✅ Return Eligibility

Returned products must:

  • Be unused and in original condition
  • Include all accessories, manuals, tags, and packaging
  • Show no signs of installation, wear, or damage

For apparel:

  • Unworn
  • Unwashed
  • Stain-free

🚛 Return Shipping Charges

We Cover Return Shipping If:

  • Wrong item delivered
  • Product arrived damaged
  • Manufacturing defect
  • Missing accessories or components

Customer May Bear Return Shipping If:

  • Change of mind
  • Wrong size selected
  • Preference-based returns

Applicable charges will be communicated during the return process.

🔁 Exchanges

Exchanges may be offered for:

  • Size
  • Color
  • Variant

Subject to stock availability.

If replacement stock is unavailable, customers may choose:

  • Refund
  • Store Credit

💳 Refund Policy

Refund Timeline

Prepaid Orders

Refunds are processed to the original payment method within 2–7 business days after quality inspection approval.

Cash on Delivery Orders

Refunds are processed via:

  • Bank Transfer
  • UPI Transfer

Bank details may be requested securely.

Partial Refunds

Partial refunds may apply if:

  • Packaging is missing or damaged
  • Accessories are missing
  • Product shows signs of use

Shipping and handling fees (if any) are non-refundable.

❌ Order Cancellation

Orders may be cancelled:

  • Within 12 hours of placement
  • Before dispatch, whichever occurs first

Important

Made-to-order or customized products cannot be cancelled once production has started.

Orders already shipped must follow the standard return process after delivery.

⚡ Warranty & DOA (Dead on Arrival)

For electronics and smart-home products:

  • DOA claims must be reported within 48 hours of delivery
  • Photos and videos may be required for verification

Where manufacturer warranty applies, we will assist customers in the warranty claim process whenever possible.

📞 Need Help?

FERNSTZHOME Customer Support

📞 Call: +91 90755 59018
💬 WhatsApp: +91 90678 97084
📧 Email: info@ftzhome.in
🌐 Website: www.ftzhome.in

⚖ Legal Notice

Ferns TechZone Private Limited reserves the right to modify, update, or revise this policy at any time without prior notice.

Returns that do not meet the conditions stated above may be:

  • Rejected
  • Approved only for a partial refund