Return and refund policy

Last Updated: 22 May 2026

At FERNSTZHOME, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Interpretation & Definitions

Throughout this Refund Policy:

  • Company, We, Us, or Our refers to FERNSTZHOME, operated by Ferns TechZone Private Limited
  • Website refers to www.ftzhome.in
  • Goods refer to products purchased from our website.
  • Orders mean a request placed by You to purchase Goods from Us.
  • You means the customer purchasing or using our services.

Returns Eligibility

You may request a return or refund within 5 calendar days from the date of delivery if:

  • The item received is damaged
  • The wrong item was delivered
  • The product is defective
  • The product is missing parts or accessories

To be eligible for a refund:

  • The item must be unused and in original packaging
  • All tags, manuals, accessories, and invoices must be included
  • Proof of purchase/order confirmation is required

Non-Refundable Items

The following items are not eligible for refund or return unless defective or damaged on arrival:

  • Personalized or customized products
  • Opened hygiene-sensitive items
  • Clearance or final sale products
  • Digital/downloadable products
  • Products damaged due to misuse, improper installation, or normal wear & tear

Order Cancellation Policy

Before Dispatch

Orders may be cancelled within 12 hours of placing the order or before dispatch, whichever occurs first.

After Dispatch

Once the order has been shipped, cancellation is not possible. Customers may instead request a return after delivery if eligible.

Return Process

To request a return or refund:

Go to: My Account → Make A Return

Submit:

  • Order Number
  • Reason for return
  • Photos/videos (if item is damaged or incorrect)

Our support team will review the request and provide return instructions.

Return Shipping

  • If the return is due to our error (wrong/damaged product), return pickup or shipping assistance may be provided.
  • For other approved returns, customers may be required to ship the item back at their own cost.

Shipping charges paid during checkout are generally non-refundable.

Refund Processing

Once the returned product is received and inspected:

Prepaid Orders

Refunds will be processed to the original payment method within 2–7 business days.

Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your card issuer or bank
  • Processing delays may occur depending on your payment provider

If you still need assistance, contact us directly.

Contact Us

For refund or return assistance:

FERNSTZHOME

Operated by Ferns TechZone Private Limited

📍 384/5A, Sodiem, Siolim, Mapusa, Goa 403517, India
📧 info@ftzhome.in
📞 +91 9075559018
📱 WhatsApp: +91 9067897084
🌐 www.ftzhome.in

We are committed to resolving issues quickly and ensuring a smooth shopping experience for all customers.