FAQ

Frequently Asked Questions (FAQ) — FERNSTZHOME

1. What is FERNSTZHOME?

FERNSTZHOME is a Goa-based smart home automation company offering intelligent products, complete automation solutions, and professional installation services. We help homeowners, businesses, villas, apartments, hotels, and offices create smarter, safer, and more energy-efficient spaces using the latest smart home technology.

2. Why should I choose FERNSTZHOME?

We provide premium smart home products, expert consultation, professional installation, reliable after-sales support, and customized automation solutions. Our products are selected for compatibility with Smart Life, Tuya Smart, Amazon Alexa, Google Assistant, and selected Siri Shortcuts.

3. Where is FERNSTZHOME located?

FERNSTZHOME is located at:

384/5A, Sodiem, Siolim, Bardez, Goa – 403517, India.

We proudly serve customers throughout Goa and deliver products across India.

4. Which areas do you serve?

We provide:

  • Professional Installation throughout Goa
  • Product Delivery across India
  • Remote technical support for customers nationwide

Commercial and builder projects are also available upon request.

5. Do you have a showroom?

Currently, consultations are available by appointment. We also provide home visits, site inspections, product demonstrations, and online consultations.

6. Do you offer free consultation?

Yes. We offer free consultations to help you choose the right smart home products, automation package, and installation plan for your home or business.

7. Do you work with builders and interior designers?

Yes. We work with builders, architects, electrical contractors, interior designers, hotels, villas, offices, resorts, and commercial projects.

8. How can I contact FERNSTZHOME?

9. What is a smart home?

A smart home uses connected devices that allow you to control lighting, fans, air conditioners, curtains, locks, cameras, sensors, appliances, and security systems from your smartphone or by voice.

10. What are the benefits of smart home automation?

Smart home automation provides:

  • Greater convenience
  • Enhanced security
  • Energy savings
  • Remote control
  • Voice control
  • Scheduled automation
  • Improved comfort
  • Better monitoring
  • Increased property value

11. Can I automate an existing home?

Yes. Most existing homes can be upgraded without major renovations. Our solutions work with standard Indian electrical wiring and usually require minimal modifications.

12. Is rewiring required?

In most cases, no. Our smart switches and automation products are designed to work with existing electrical wiring.

13. Can I automate only one room?

Absolutely. Many customers begin with a single room and expand later. Our system is designed to grow with your needs.

14. Can I expand my smart home later?

Yes. You can easily add more switches, panels, lights, locks, sensors, cameras, or automation features at any time.

15. What mobile app do your products use?

Most of our products work with the Smart Life and Tuya Smart mobile apps for easy setup, control, scheduling, and remote access.

16. Which voice assistants are supported?

Compatible products support:

  • Amazon Alexa
  • Google Assistant
  • Siri Shortcuts (selected products)

17. Can I control my home remotely?

Yes. You can securely monitor and control compatible smart devices from anywhere in the world using your smartphone.

18. Can multiple family members control the same home?

Yes. Devices can be shared securely with family members through the Smart Life or Tuya Smart app.

19. Can I create automation scenes?

Yes. You can create custom scenes such as:

  • Good Morning
  • Good Night
  • Away Mode
  • Movie Mode
  • Vacation Mode
  • Party Mode
  • Welcome Home

and many more.

20. What internet connection is recommended?

A stable 2.4 GHz Wi-Fi network is recommended for most smart devices. Some advanced products may also support Ethernet or dual-band connectivity.

21. What is the difference between Wi-Fi and Zigbee devices?

Wi-Fi devices connect directly to your router without additional hardware. Zigbee devices communicate through a Zigbee Gateway, offering faster response times, lower power consumption, and greater reliability for larger smart home installations.

22. Do I need a Zigbee Gateway?

Only Zigbee devices require a Zigbee Gateway or a compatible Smart Touch Control Panel with a built-in Zigbee Hub. Wi-Fi devices do not require a gateway.

23. What happens if the internet stops working?

Your smart switches can still be operated manually. Remote access, voice control, cloud automation, and notifications will resume automatically when your internet connection is restored.

24. Is my smart home secure?

Yes. Compatible products use secure encrypted communication protocols and trusted cloud platforms to help protect your smart home and personal data.

25. Is my personal information safe?

Yes. We respect your privacy and use your information only for order processing, customer support, warranty services, and communication. We do not sell your personal information to third parties. Please refer to our Privacy Policy for complete details.

26. What Smart Home Packages do you offer?

FERNSTZHOME offers complete smart home automation packages for every type of home:

  • SMART 1 BHK – Starter Living Bundle
  • SMART 2 BHK – Comfort Living Bundle
  • SMART 3 BHK – Premium Living Bundle
  • SMART VILLA – Luxury Automation Bundle
  • SMART FLEXI – Custom Smart Solutions

Each package can be customized to suit your home and lifestyle.

27. Which package is right for my home?

Our team will recommend the best package based on your home's size, electrical layout, number of rooms, automation requirements, and budget. Contact us for a free consultation and personalized quotation.

28. What is included in the SMART 1 BHK – Starter Living Bundle?

The SMART 1 BHK package is designed for apartments and compact homes and typically includes Smart Touch Switches, Smart Fan Controllers, Smart AC & TV Control, Smart Plugs, Smart Geyser Control, Smart Security Devices, Mobile App Control, Voice Assistant Support, and Professional Installation.

29. What is included in the SMART 2 BHK – Comfort Living Bundle?

The SMART 2 BHK package expands automation throughout your home with Smart Touch Switches, a 4-inch Smart Touch Control Panel with built-in Zigbee Gateway, Smart Fan Controllers, Smart AC Control, Smart Video Doorbell, Smart Security System, Smart MCB, Smart Plugs, and advanced automation scenes.

30. What is included in the SMART 3 BHK – Premium Living Bundle?

The SMART 3 BHK package provides complete home automation with additional smart switches, an 8-inch Smart Touch Control Panel, Smart Door Lock, Video Doorbell, Security System, Smart MCB, Energy Monitoring, Smart Plugs, advanced automation scenes, and centralized control for larger homes.

31. What is included in the SMART VILLA – Luxury Automation Bundle?

SMART VILLA is designed for luxury villas and premium residences. It includes whole-home automation with Smart Touch Panels, Smart Lighting, Smart Curtains, Smart Door Locks, CCTV Integration, Video Doorbells, Smart Security, Smart Garden Lighting, Smart Gate Automation, Smart Garage Control, Smart Energy Monitoring, and complete professional installation.

32. What is SMART FLEXI – Custom Smart Solutions?

SMART FLEXI allows you to build your own smart home package. Choose only the devices you need, including smart switches, lighting, CCTV, smart locks, curtains, sensors, energy monitoring, touch panels, and automation features. We create a personalized solution based on your home and budget.

33. Can I customize any package?

Yes. Every FERNSTZHOME package can be customized by adding or removing devices, upgrading control panels, increasing lighting points, or expanding security features.

34. Can I upgrade my package later?

Yes. All FERNSTZHOME packages are designed to grow with your needs. You can easily add more devices, automation features, or rooms in the future.

35. Do your packages support Alexa and Google Assistant?

Yes. Compatible products support Amazon Alexa, Google Assistant, and selected Siri Shortcuts for convenient voice control.

Products

36. What Smart Touch Switches do you offer?

We offer premium Smart Touch Switches in multiple configurations, including 1 Gang to 8 Gang models with elegant glass touch panels, mobile app control, voice control, scheduling, and automation.

37. What Smart Touch Panels do you offer?

Our Smart Touch Panels are available in multiple screen sizes, including 4-inch, 8-inch, and 10-inch models. Selected models include built-in Zigbee Gateways and provide centralized control for your entire smart home.

38. Do you sell Smart Door Locks?

Yes. We offer Smart Door Locks with Fingerprint, PIN Code, RFID Card, Mobile App, Mechanical Key, and Remote Access options, compatible with most standard Indian doors.

39. Do you offer Smart Video Doorbells?

Yes. Our Smart Video Doorbells provide HD video, two-way communication, motion detection, visitor notifications, and remote monitoring through your smartphone.

40. Do you sell CCTV Cameras?

Yes. We supply indoor and outdoor Wi-Fi CCTV cameras with live viewing, motion alerts, cloud and local storage options, and mobile app control for home and business security.

41. Do you offer Smart Security Systems?

Yes. We provide complete smart security solutions including Zigbee Hubs, Motion Sensors, Door & Window Sensors, Wireless Alarm Sirens, SOS Buttons, Smoke Detectors, Gas Leak Detectors, and Water Leak Sensors.

42. Can I automate my curtains?

Yes. We provide Smart Curtain Motors and Smart Blind Controllers that allow you to open or close curtains using your smartphone, schedules, automation scenes, or voice commands.

43. Do you offer Smart Garden and Outdoor Automation?

Yes. We provide Smart Garden Lighting, Outdoor Lighting Control, Smart Irrigation Systems, Smart Gate Automation, and Smart Garage Door Automation for residential and commercial properties.

44. Can I automate my AC, TV, and other appliances?

Yes. Our Smart IR Controllers allow you to control compatible air conditioners, televisions, set-top boxes, and other infrared appliances using your smartphone or voice assistant.

45. Do you sell Smart Energy Monitoring devices?

Yes. We offer Smart Energy Meters and Smart MCBs that help monitor electricity usage, improve energy efficiency, and allow remote control of electrical circuits.

46. Do you provide professional installation?

Yes. Our professional installation service includes consultation, product installation, configuration, testing, mobile app setup, automation programming, user training, and after-sales support.

47. How long does installation take?

Installation time depends on the size of the project. Most apartments can be completed within one day, while larger villas and commercial projects may require additional time.

48. Do you provide technical support after installation?

Yes. We provide ongoing technical support, troubleshooting, software assistance, firmware guidance, warranty support, and help with expanding your smart home system.

49. Can I install smart devices myself?

Some Wi-Fi devices can be installed by qualified electricians following the product instructions. However, we recommend professional installation for complete smart home systems, touch panels, security devices, and integrated automation projects.

50. Can I schedule a site visit before purchasing?

Yes. We offer site visits and consultations throughout Goa to evaluate your electrical layout, discuss your automation goals, recommend suitable products, and provide a customized quotation before installation.

51. How do I place an order?

Browse our products, add your selected items to the cart, proceed to checkout, enter your delivery details, choose your payment method, and complete your purchase securely.

52. Do I need an account to place an order?

No. Guest checkout is available. However, creating a FERNSTZHOME account allows you to track orders, view order history, manage addresses, and receive faster support.

53. What payment methods do you accept?

We accept secure online payments through:

  •  UPI
  • Debit Cards
  •  Credit Cards
  • Net Banking
  • Cash on Delivery (COD) is currently not available. All orders must be prepaid through our secure online payment options.

Payment is processed securely during checkout.

54. Is Cash on Delivery (COD) available?

Cash on Delivery (COD) is currently not available. All orders must be prepaid using UPI, debit cards, credit cards, net banking, or wallet payments through PayU and Razorpay.

55. Is my payment information secure?

Yes. All payments are processed through secure, SSL-encrypted payment gateways. FERNSTZHOME does not store your debit card, credit card, or banking details.

56. Will I receive a GST invoice?

Yes. A GST invoice is generated and sent to your registered email after your order has been confirmed.

57. Can I request a quotation before ordering?

Yes. We provide free quotations for homes, villas, offices, builders, architects, hotels, and commercial automation projects.

58. Do you offer bulk or B2B pricing?

Yes. We offer special pricing for:

  • Builders
  • Interior Designers
  • Architects
  • Hotels
  • Resorts
  • Offices
  • Commercial Projects
  • Government & Institutional Projects

Please contact us for a customized quotation.

59. Can I modify my order after placing it?

Yes. Order modifications are possible before dispatch. Please contact us immediately through WhatsApp or phone.

60. Can I cancel my order?

Yes. Orders may be cancelled before dispatch. Once shipped, cancellation is generally not possible, although eligible products may qualify for return according to our Returns Policy.

61. Where do you deliver?

We currently deliver smart home products across India. Installation services are available throughout Goa and may be arranged for other locations upon request.

62. How long does shipping take?

Most in-stock products are dispatched within 24–48 business hours. Delivery usually takes 3–7 business days depending on your location.

63. Do you offer free shipping?

Yes. Free shipping is available across India on eligible products. Any shipping charges, if applicable, will be displayed during checkout.

64. How can I track my order?

Once your order has been dispatched, tracking details will be sent via Email, SMS, or WhatsApp. You can also log in to your account to check your order status.

65. Can I change my delivery address?

Yes. Delivery address changes can be made before your order has been dispatched. Please contact our support team immediately.

66. What happens if I miss the delivery?

The courier partner will usually attempt another delivery. If the parcel is returned to us, we will contact you to arrange re-delivery or discuss available options.

67. Do you ship internationally?

Currently, we deliver only within India.

68. What is your return policy?

Eligible products can be returned within 5 days of delivery if they are damaged, defective, or incorrectly supplied. Products must be unused, in their original packaging, and include all accessories.

69. Which products cannot be returned?

The following are generally not eligible for return:

  • Installed products
  • Used products
  • Customized products
  • Products damaged due to misuse
  • Products returned after the return window

Please refer to our Returns Policy for complete details.

70. How do I request a return?

Contact our support team with your order number and provide clear photographs or videos if the product is damaged, defective, or incorrect. Our team will guide you through the return process.

71. When will I receive my refund?

Approved refunds are generally processed within 2–7 business days and credited back to the original payment method.

72. Can I exchange a product?

Yes. Product exchanges are subject to stock availability and our exchange policy. Please contact our customer support team for assistance.

73. What warranty do your products include?

Most FERNSTZHOME products include a 1-Year Manufacturer Warranty covering manufacturing defects. Warranty terms may vary depending on the product.

74. What should I do if my product develops a fault?

Please contact our support team with your order details, product information, and photographs or videos if applicable. We will assist with troubleshooting, warranty claims, repair, or replacement where eligible.

75. Do you provide after-sales support?

Yes. Our after-sales support includes product assistance, installation guidance, app configuration, troubleshooting, warranty support, software updates, and advice on expanding your smart home system.

76. Can I control my smart home using voice commands?

Yes. Compatible devices support Amazon Alexa, Google Assistant, and selected Siri Shortcuts, allowing you to control lights, fans, curtains, air conditioners, plugs, and other smart devices using simple voice commands.

77. Can I control multiple homes from one mobile app?

Yes. The Smart Life and Tuya Smart apps allow you to manage multiple homes or properties from a single account. This is ideal for homeowners with multiple residences, holiday homes, rental properties, or offices.

78. Can I share access with my family?

Yes. You can securely share selected devices or your entire smart home with family members. You can also control permissions for each user.

79. Can I receive notifications on my phone?

Yes. Compatible devices can send instant notifications for events such as motion detection, door openings, smoke alarms, gas leaks, water leaks, doorbell presses, and security alerts.

80. Can I schedule lights and appliances automatically?

Yes. Create schedules, countdown timers, automation scenes, sunrise/sunset routines, and occupancy-based automation to control your smart devices automatically.

81. Can smart devices help reduce electricity bills?

Yes. Smart scheduling, energy monitoring, automatic shutdown, and occupancy-based automation help reduce unnecessary electricity consumption and improve energy efficiency.

82. Can I automate my entire villa or bungalow?

Absolutely. Our SMART VILLA package is designed for complete automation of luxury homes and villas, including lighting, curtains, gates, garages, security, CCTV, irrigation, entertainment, and energy management.

83. Can I automate offices and commercial buildings?

Yes. We provide smart automation solutions for offices, retail stores, clinics, restaurants, hotels, guest houses, resorts, warehouses, and commercial buildings.

84. Do you provide automation for builders and developers?

Yes. We partner with builders, developers, architects, consultants, and interior designers to provide complete smart home and smart building solutions for residential and commercial projects.

85. Can you automate only selected rooms?

Yes. You can automate individual rooms such as the living room, bedroom, kitchen, home theatre, office, or outdoor areas without automating the entire home.

86. My smart device is offline. What should I do?

Check your Wi-Fi connection, ensure the device has power, restart your router if necessary, and verify that your mobile phone is connected to the correct network. If the problem continues, contact FERNSTZHOME support.

87. What happens if I change my Wi-Fi router?

Most devices can be reconnected to the new Wi-Fi network using the Smart Life or Tuya Smart app. Our support team can assist you if needed.

88. Can devices receive software updates?

Yes. Compatible devices receive firmware updates through their mobile app, helping improve performance, security, and functionality.

89. What should I do if Alexa or Google Assistant stops responding?

Check your internet connection, confirm that your smart account is still linked, and verify the device is online. If the issue persists, contact our technical support team.

90. Can I reset my smart device?

Yes. Most devices include a reset button or pairing mode. Follow the product instructions or contact our support team for guidance.

91. Is my personal information secure?

Yes. Your personal information is used only for order processing, customer support, warranty services, and communication. We do not sell your personal information to third parties. Please refer to our Privacy Policy for more information.

92. Why do I need OTP verification?

OTP verification helps protect your account by confirming your identity during login or account creation, preventing unauthorized access.

93. What should I do if I don't receive the OTP?

Ensure your mobile number is entered correctly, check your network signal, and select Resend OTP if available. If you still do not receive the OTP, please contact our support team.

94. Is OTP verification mandatory?

Yes. OTP verification is required to help secure your FERNSTZHOME account and protect your personal information and order history.

95. Is my mobile number kept private?

Yes. Your mobile number is used only for account verification, order updates, and customer support. It is never sold or shared with third parties.

96. How can I request a product demonstration?

Customers in Goa and selected locations can request a product demonstration or consultation by contacting us via WhatsApp, phone, or email.

97. How can I request a site visit?

Contact our team with your project details, preferred date, and location. We will schedule a convenient time to assess your requirements and recommend the best smart home solution.

98. What support does FERNSTZHOME provide?

We provide product consultation, home automation planning, professional installation, configuration, training, troubleshooting, warranty assistance, software guidance, technical support, and after-sales service.

99. How can I stay updated with new products and offers?

Visit our website regularly and follow FERNSTZHOME on social media to stay informed about new smart home products, automation packages, special promotions, and technology updates.

100. How can I contact FERNSTZHOME?

FERNSTZHOME – Simplifying Smart Living

  • Address - 384/5A, Sodiem, Siolim, Bardez, Goa – 403517, India
  • Website - https://ftzhome.in
  • Email - info@ftzhome.in
  • Phone - +91 9075559018
  • WhatsApp - +91 9067897084
  • Business Hours - Monday – Saturday: 10:00 AM – 5:00 PM (IST)
  • GST - 30AAECF3753G1Z0
  • CIN - U72900GA2020PTC014617